Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and information they need to stay in control. If you ever feel that gambling is no longer fun or is causing harm, we encourage you to take action immediately. Your well-being is our top priority.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling habits
• Lying to friends or family members about how much time or money you spend gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Feeling unable to stop or cut down on gambling despite wanting to
• Neglecting basic needs such as food, sleep, or hygiene because of gambling

Self-Exclusion Tools

We provide a range of self-exclusion and account management tools to help you stay in control of your gambling activity. You can set deposit limits, loss limits, and session time limits directly from your account settings at any time. If you feel you need a break, you can request a temporary cooling-off period or a longer self-exclusion that prevents you from accessing your account for a defined period of time.

Self-exclusion options range from a minimum of six months up to five years or more. Once a self-exclusion is in place, it cannot be reversed until the chosen period has ended. We also participate in multi-operator self-exclusion schemes, meaning your exclusion can be extended across multiple gambling platforms simultaneously for greater protection.

To activate any of these tools, please visit your account settings or contact our customer support team directly. We are available around the clock to assist you in taking the steps necessary to gamble responsibly.

Helpful Resources

If you or someone you care about is struggling with problem gambling, a number of free and confidential support services are available. We strongly encourage you to reach out to these organisations, which offer expert advice, counselling, and practical assistance:

• BeGambleAware - A leading charity providing information, advice, and support for anyone affected by problem gambling. Their website offers self-assessment tools, a live chat service, and a free helpline.
• GamCare - The UK's leading provider of free information, support, and counselling for anyone affected by problem gambling. GamCare operates the National Gambling Helpline and provides structured support programmes.

Remember, help is always available and seeking support is a sign of strength. You do not have to face this alone.